Crisis Intervention - Distress Centre Calgary Community Training 2022

Based in research, our approach to crisis intervention is both practical and effective. This module introduces learners to skills and strategies that they can apply in conversations as they support people who are in crisis.

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Course curriculum

1

Crisis Intervention Introduction
- Introduction
- Learning Objectives
- Self-Reflection
- Crisis Definition
- Core Features of a Crisis
- Understanding Crisis
- Quiz #1
- Self-Reflection
- Case Scenario
- Crisis Origins
- Characteristics of a Person in Crisis
- Potential Impacts of Crisis
- Facts about Crisis
- Quiz #2
2

Crisis Intervention & Skills
- Self Reflection
- The Basics of Crisis Intervention
- Crisis Intervention - Helper's Role
- Rule of Crisis Intervention
- Crisis Intervention Basics Quiz
- Quiz #3
- Brene Brown on Empathy
- Crisis Intervention Skills
- Crisis Intervention Skills: Questioning
- Common Pitfalls of Questioning
- 10 Ways to Have a Better Conversation - An Overview of Key Listening Skills
- Crisis Intervention Skills: Listening
- Common Pitfalls of Listening
- Strategies for Active Listening
- Quiz #4
3

Roberts' 7 Stage Crisis Intervention Model
- Roberts' Model of Crisis Intervention
- Risk Assessing
- Myths about Suicide
- Building Rapport
- Identifying the Problem
- Exploring Feelings
- Working Through the Robert's Model
- Generating Options
- Formulating an Action Plan
- Follow-Up
- Quiz #5
- Role Play Introduction
- Role Play Video Part 1
- Role Play Video Part 2
- Crisis Intervention Module Complete!
- Your Experience
- Crisis Intervention Skills