1 Module 1: Technology Overview Logging into Genesys Cloud FREE PREVIEW Main Screen and Status FREE PREVIEW Module 1 Quiz FREE PREVIEW 2 Module 2: Queues Queues FREE PREVIEW Module 2 Quiz FREE PREVIEW 3 Module 3: Taking Calls Taking Calls FREE PREVIEW Module 3 Quiz FREE PREVIEW 4 Module 4: Transferring Calls Transferring Calls FREE PREVIEW Module 4 Quiz FREE PREVIEW 5 Module 5: Outbound Calls Making Outbound Calls FREE PREVIEW Module 5 Quiz FREE PREVIEW 6 Module 6: Taking Texts Taking Texts FREE PREVIEW Module 6 Quiz FREE PREVIEW 7 Module 7: Interaction History Interaction History FREE PREVIEW Module 7 Quiz FREE PREVIEW 8 Module 8: Call/Text Monitoring Call/Text Monitoring FREE PREVIEW Module 8 Quiz FREE PREVIEW 9 Important to KNOW Genesys Cloud - Important things to KNOW and Remember FREE PREVIEW